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Cancellation & Refund Policy

Cancellation: If you cancel your reservation at least 60 days prior to your scheduled arrival date, you will receive a full refund except for a $100.00 cancellation fee (per condo) and any paid credit card fees. If you cancel your confirmed reservation less than 60 days from your arrival date, then no refunds will be issued. All payments must be received on time or we reserve the right to cancel reservation with no refunds.

Refunds: There are no refunds for Winterplace closures, poor snow conditions, severe weather, late arrivals, early departures, travel conditions, road closures, allergies, health or medical issues, utility or water outages, mandatory evacuation, construction at neighboring properties, war, terrorism or acts of God. We will make every reasonable effort to ensure that the appliances, fireplaces, and like amenities are and remain in good working order. However, there is no refund if these are inoperable.

Trip Insurance: We understand that circumstances may arise that affect your reservation. We recommend that you purchase Trip Insurance. We do not offer trip insurance, but there are many options available if you search the internet. You may want to consider Cancel for Any Reason (CFAR) coverage.

(Policy Updated Sept 2016)